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Gigabyte R9 380 4GB crashes to black screen!
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Myers75
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Videocard: Gigabyte R9 380 4GB
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Default Gigabyte R9 380 4GB crashes to black screen! - 12-02-2016, 16:22 | posts: 13

I am just posting this here cause lots of guys know their stuff here. I get the very common problem with R9 series which is already reported in this thread.

https://community.amd.com/thread/198067

When playing games my gpu crashes to black screen and I have to do hard reset. Tried old drivers (15.11.1) but it didnt work. The only thing that works is if I downclock Core clock from 970 to 700 Mhz with Afterburner. Then it works with no problems. Tried hunders of things but still the same ****. If anyone has some tips I would be very grateful. Thanks
   
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Agent-A01
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Default 12-02-2016, 16:38 | posts: 9,115 | Location: USA

If downclocking fixes it, then it's most likely unstable at stock clock speeds.

No driver can fix that.
   
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PrMinisterGR
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Default 12-02-2016, 18:13 | posts: 6,380

Quote:
Originally Posted by Myers75 View Post
I am just posting this here cause lots of guys know their stuff here. I get the very common problem with R9 series which is already reported in this thread.

https://community.amd.com/thread/198067

When playing games my gpu crashes to black screen and I have to do hard reset. Tried old drivers (15.11.1) but it didnt work. The only thing that works is if I downclock Core clock from 970 to 700 Mhz with Afterburner. Then it works with no problems. Tried hunders of things but still the same ****. If anyone has some tips I would be very grateful. Thanks
Does it have to be that drastic? Like, 700MHz? Also are you 100% sure that your PSU is ok?
   
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Chastity
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Default 12-02-2016, 18:20 | posts: 500

OP: What are your temps during gameplay at stock and lowered clocks? Seems you may have an improper heatsink mounting or pasting, depending what may be overheating.

It could be due to a memory module not being set properly with it's thermal sink.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
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Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-02-2016, 18:40 | posts: 13

Prmisnister yes it must be 700Mhz cause on 720 it crashes. 705mhz is the limit. XFX makes some best psus so I think thats not the issue here. r9 needs 500w and I got 550w.

Chastity on default it runs on 52 degrees in gaming I think around 60-65 degrees on 700Mhz. Cant test it on default clock cause I cant play games long enough. Crash happens quickly. I replaced thermal paste. I hope I did it right . What did you meant by that memory module not set right? What more can be done?
   
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LocoDiceGR
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Videocard: Gigabyte R9 380 4G
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Default 12-02-2016, 18:57 | posts: 627 | Location: Greece

So we have the same exact card? I dont have any problems AT ALL!

16.11.5 (DDU) - All my system is stock - Windows 10 x64 !
   
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PrMinisterGR
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Default 12-02-2016, 19:05 | posts: 6,380

Quote:
Originally Posted by Myers75 View Post
Prmisnister yes it must be 700Mhz cause on 720 it crashes. 705mhz is the limit. XFX makes some best psus so I think thats not the issue here. r9 needs 500w and I got 550w.

Chastity on default it runs on 52 degrees in gaming I think around 60-65 degrees on 700Mhz. Cant test it on default clock cause I cant play games long enough. Crash happens quickly. I replaced thermal paste. I hope I did it right . What did you meant by that memory module not set right? What more can be done?
If you know that it always crashes, take it to another system and see how it behaves there.
   
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Chastity
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Default 12-03-2016, 03:57 | posts: 500

Quote:
Originally Posted by Myers75 View Post
Prmisnister yes it must be 700Mhz cause on 720 it crashes. 705mhz is the limit. XFX makes some best psus so I think thats not the issue here. r9 needs 500w and I got 550w.

Chastity on default it runs on 52 degrees in gaming I think around 60-65 degrees on 700Mhz. Cant test it on default clock cause I cant play games long enough. Crash happens quickly. I replaced thermal paste. I hope I did it right . What did you meant by that memory module not set right? What more can be done?
There's a giant heatsink that covers the gpu and memory modules. The GPU is thermal pasted, the memory modules have thermal-conducting pads. I would remove the card and check for gaps on the memory, or if the pads curled up anywhere. Some cards, like Asus DCII models, didn't have memory under the heatsink, but are exposed to air. Others will use small memory heatsinks with fins. The VRMs should also be setup like the memory, and if they are not then they can be overheating and causing thermal shutdown, which would be like your symptoms.

If you are getting 60-65C on such a low clock, then something is wrong with the cooling. Idle temps should be down to about 40C at stock speeds. Check fan speeds, maybe a fan is failing and you don't notice it since it may report the working fan's speeds, and NOT the under-performing one. Look at them visually while in operation to make sure they are both ramping up (or three of them depending on model).

If you repasted, and it wasn't done right, or if you used too much, then the paste may be acting as an insulator. But I doubt this is the case, but I cannot tell w/o handling the card myself. I like to use IC Diamond paste as it's idiot-proof, using too much is ok as the paste does not lose thermal capacitance. If you did use something like Arctic Silver, the paste may have been applied too thinly and is not making the best contact with the heatsink. (As the paste heats up, it will thin out and spread)

So in summary, check your fans are working properly, and make sure all components are covered and properly mounted with their cooling. If you lack the expertise, seek someone to do it for you.

PR is suggesting that maybe your PC setup is a factor, perhaps you have very poor internal ventilation of heat and the card is overheating. (If so, the fans on the gpu should be going to max very fast) Trying it in another PC can help you rule this out. Good luck with your diagnostics.

Last edited by Chastity; 12-03-2016 at 04:02.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
Processor: INTEL Core i3-4330 3.5GH
Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-03-2016, 10:44 | posts: 13

Hm yep it seems it is an overheating issue. I reapllied thermal paste again put it a little more and spred it evenly. It worked better and I manged to get some more gaming time but in the end eventually it crashes again. It seems main chip is overheating but I dont know why. Fans are both working ok and I dont see any problems with my internal ventilation. Really have no clue why its overheating.

I also noticed that some chips are not covered with thermal pads. Could this be the issue. Only one row of chips is covered with pads.

Last edited by Myers75; 12-03-2016 at 11:39.
   
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Chastity
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Default 12-03-2016, 18:31 | posts: 500

What are your new temps, and can we get a pic of your card with the heatsink off? Also what paste are you using?
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
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Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-04-2016, 10:22 | posts: 13

I will try to put thermal tape on all the memory chips and see then. Really dont feel in the mood to open the pc again etc so I will put the pictures on later. I am using paste From Cooler Master (V1 IC VALUE). Its a white paste and I dont know hoe good it is. As for the temperature it doesnt go higher than 60 degrees on 700Mhz but its aroung 57-60 degrees. Thats under heavy gaming load.

Last edited by Myers75; 12-04-2016 at 10:44.
   
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Chastity
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Default 12-04-2016, 17:51 | posts: 500

To put things into perspective, my 390 doesn't go above 61C on full load with my 1180/1700 overclock, so you definitely have a thermal issue. How old is the card, and is it still under warranty? Sounds like you are beating a lame horse to death and maybe she needs a RMA?
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
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Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-05-2016, 10:30 | posts: 13

Yes it seems more and more its a defective card. Its still in rma but I dont know how it will go cause I opened the card several times and I think that voids the guarantee. I am definitely gonna be looking for a new card. I am on a budget and want some recommendations to some best card in the range of 150-200 bucks.
   
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airbud7
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Default 12-05-2016, 14:54 | posts: 3,909 | Location: Beech Island SC,USA

Quote:
Originally Posted by Myers75 View Post
Yes it seems more and more its a defective card. Its still in rma but I dont know how it will go cause I opened the card several times and I think that voids the guarantee. I am definitely gonna be looking for a new card. I am on a budget and want some recommendations to some best card in the range of 150-200 bucks.
Rx 480 4gb $179.99...>http://www.newegg.com/Product/Produc...82E16814131708

The 8gb cards are well over your budget.
   
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Chastity
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Default 12-05-2016, 16:03 | posts: 500

http://www.newegg.com/Product/Produc...82E16814150774 $249 and $20 rebate for XFX RX480 8GB

I would think the extra 4GB is worth the extra few bucks. I <3 having phat textures.

As for the RMA, call them and see what they say. Do NOT mention that you opened the heatsink, as I do not know their policy. At Asus, we didn't care that much.

Last edited by Chastity; 12-05-2016 at 16:05.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
Processor: INTEL Core i3-4330 3.5GH
Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-05-2016, 16:19 | posts: 13

What about something from the green team. I am really dissapointed with AMD team, their support and gpus.
   
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Agent-A01
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PSU: EVGA P2-1200W
Default 12-05-2016, 17:35 | posts: 9,115 | Location: USA

Several GTX 1060 6GB cards available around the $239 area.

One example. http://www.newegg.com/Product/Produc...-631-_-Product

1060GB 3GB has too little VRAM to be future proof IMO.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
Processor: INTEL Core i3-4330 3.5GH
Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-05-2016, 21:35 | posts: 13

Hm I discovered that card works a little better when User defined fan control is set in Afterburner. Definitely overheating issue. Do you guys think that extra cooling for that gpu could do the trick or is this card done?
   
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Chastity
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Default 12-06-2016, 00:45 | posts: 500

Could be the fans are dying and need replacement. ie. they are not spinning as fast as they should be.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
Processor: INTEL Core i3-4330 3.5GH
Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-06-2016, 09:35 | posts: 13

Can fans be bought separately cause I searched around but didnt find nothing.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
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Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-07-2016, 17:53 | posts: 13

Another thing I noticed. I f I downclock card to 700Mhz it works in games, but I tried that downclocked settings in furmark and it crashed to black screen.

Well after trying some tests I discovered stresstest works great if I turn anti-aliasing on, It works also on default core and memory values. Does this crashing have something to do with anti-aliasing?

Last edited by Myers75; 12-07-2016 at 18:14.
   
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DerSchniffles
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Default 12-08-2016, 02:14 | posts: 1,381 | Location: Washington State

Well I just moved away from 2x R9 380 4gb cards in crossfire and I can tell you I had a ton of problems as well. I would get a black screen with "no signal" quite often. With the newer drivers it seemed like it was mostly fixed but man, it was a real pain. I RMA'd both cards, tried 2 different power supplies, ran each card individually (took 1 out and ran it), different drivers....There have been multiple threads on AMD's forums about it, and tons of threads on other sites too.

As far as anti aliasing is concerned, I could get Far Cry 3 to crash in a matter of minutes if I put the AA to 8x, but it would do it in a ton of games no matter what settings I used.

As I said, the newer drivers seemed to mostly fix the issue, but it would seem that almost everyone with the problem is running a 380.

Getting rid of those cards was 50% "I hate black screens with no signal," and 50% "I hate crossfire, when did multi-gpu start sucking so bad?"
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
Processor: INTEL Core i3-4330 3.5GH
Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-08-2016, 13:21 | posts: 13

Quote:
Originally Posted by DerSchniffles View Post
Well I just moved away from 2x R9 380 4gb cards in crossfire and I can tell you I had a ton of problems as well. I would get a black screen with "no signal" quite often. With the newer drivers it seemed like it was mostly fixed but man, it was a real pain. I RMA'd both cards, tried 2 different power supplies, ran each card individually (took 1 out and ran it), different drivers....There have been multiple threads on AMD's forums about it, and tons of threads on other sites too.

As far as anti aliasing is concerned, I could get Far Cry 3 to crash in a matter of minutes if I put the AA to 8x, but it would do it in a ton of games no matter what settings I used.

As I said, the newer drivers seemed to mostly fix the issue, but it would seem that almost everyone with the problem is running a 380.

Getting rid of those cards was 50% "I hate black screens with no signal," and 50% "I hate crossfire, when did multi-gpu start sucking so bad?"
Exactly what I was talking about. This series of cards is terrible. Problems all over the place lasting for quite some time now, but guys in AMD didnt do anything about it. Amateurs all the way. Are you happy with your new gpu?
   
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DerSchniffles
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Videocard: Sapphire Nitro R9 Fury
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Memory: 16gb DDR4 3200mhz
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PSU: Corsair 850
Default 12-09-2016, 01:45 | posts: 1,381 | Location: Washington State

Quote:
Originally Posted by Myers75 View Post
Exactly what I was talking about. This series of cards is terrible. Problems all over the place lasting for quite some time now, but guys in AMD didnt do anything about it. Amateurs all the way. Are you happy with your new gpu?

Very happy. This Fury (non X) benchmarks almost identical to 380 crossfire but without any of the problems, not to mention it works in ALL games instead of the few that actually worked with crossfire. Games that did support crossfire well (which was very few) like Battlefield 4 saw a slight loss in fps but overall consistency with fps is much, much improved. So in a nutshell, I am getting double the performance in 90% of my games. The other 10% is roughly the same or slightly lower and its because crossfire was actually supported.

As far as general issues go- I have not had a single problem with this card except some moderate coil whine but luckily it seems like it's only there when games are loading and not while playing. I have had many a gpu and have had coil whine with most. *shrug* Oh well.

I swore up and down that I would never do AMD again after the 380 fiasco (#firstworldproblems) but here I am, with another AMD card. The performance always seem to improve over time and their drivers keep getting better and better. I am not disappointed.

Edit: I have had this Fury for ~6 weeks now for reference.

Last edited by DerSchniffles; 12-09-2016 at 01:49.
   
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Myers75
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Videocard: Gigabyte R9 380 4GB
Processor: INTEL Core i3-4330 3.5GH
Mainboard: MSI H87M-P33 LGA1150 ATX
Memory: CRUCIAL Ballistix Sport X
Soundcard:
PSU: XFX TS 550
Default 12-30-2016, 14:36 | posts: 13

Some new updates. I sent this gpu to RMA. Waited 3 weeks to get it as it was supposed to be sent to official Gigabyte service. Put the card in boom same black screen Only difference is that now I tried to run Furmark benchmark which is heavy on gpus and it ran with no issues at all. Card came to 70 degrees on heavy load. Why the hell this thing crashes only in games and not in benchmark?
   
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