Guru3D.com Forums

Go Back   Guru3D.com Forums > Hardware > Laptops & Notebooks
Laptops & Notebooks They’re completely portable, and they use less power and make less noise than desktop models. But what if you have questions ?



Reply
 
Thread Tools Display Modes
Graphics Card Driver HELP
Old
  (#1)
qsxsqsxs
Newbie
 
Videocard: Intel HD Graphics 5500
Processor: Aspire E5-571
Mainboard:
Memory:
Soundcard:
PSU: Chicony AC Adapter
Angry Graphics Card Driver HELP - 02-02-2017, 20:17 | posts: 3

I need to update my graphics card driver, I have an Intel graphics card. So I tried to download the latest update from the Intel website, but because of how Acer modified my graphics card, the Intel update refuses to proceed. They told me to contact my manufacturer but my warranty is expired and Acer refuses to answer my calls. Acer does not have any graphics card updates for my Aspire E5-571. I'd like to get the generic Intel driver rather than this outdated Acer driver. Can anyone help me with that? If you need me to provide any more specifications, just ask and I'll update the post!

I have my DxDiag and MSinfo on a text file too if that's necessary (I don't know much about computer support but if I forgot anything, I'll add it!)

Also if this post isn't in the correct forum, please tell me and I'll move it!

Last edited by qsxsqsxs; 02-02-2017 at 20:18. Reason: Post placement
   
Reply With Quote
 
Old
  (#2)
Agent-A01
Ancient Guru
 
Agent-A01's Avatar
 
Videocard: 1080Ti H20
Processor: i7 5930K 4.7GHz H20
Mainboard: ASUS X99-AU31
Memory: G.Skill 32GB 3200C12
Soundcard: ASUS Phoebus
PSU: EVGA P2-1200W
Default 02-02-2017, 23:52 | posts: 9,409 | Location: USA

Download this driver dated 11/10/2016

http://www.station-drivers.com/index...html=1&lang=en

To install generic driver follow this guide.
Make sure after downloading driver to disable internet access so windows update does not install anything.

Uninstall the driver in device manager and delete the software checkbox.
Might have to do that again if you have older drivers in repository.

http://www.intel.com/content/www/us/...000005629.html
   
Reply With Quote
Old
  (#3)
qsxsqsxs
Newbie
 
Videocard: Intel HD Graphics 5500
Processor: Aspire E5-571
Mainboard:
Memory:
Soundcard:
PSU: Chicony AC Adapter
Default 02-03-2017, 02:47 | posts: 3

Thank you so much for your help but can I just ask for clarification over "Make sure after downloading driver to disable internet access so windows update does not install anything."? What does that mean? When do I disable my internet exactly?
   
Reply With Quote
Old
  (#4)
Agent-A01
Ancient Guru
 
Agent-A01's Avatar
 
Videocard: 1080Ti H20
Processor: i7 5930K 4.7GHz H20
Mainboard: ASUS X99-AU31
Memory: G.Skill 32GB 3200C12
Soundcard: ASUS Phoebus
PSU: EVGA P2-1200W
Default 02-03-2017, 15:12 | posts: 9,409 | Location: USA

Meaning turn off WiFi or disconnect from ethernet while you are updating from that guide.

Windows will try to download driver from windows update(likely same one you already have)
   
Reply With Quote
 
Old
  (#5)
qsxsqsxs
Newbie
 
Videocard: Intel HD Graphics 5500
Processor: Aspire E5-571
Mainboard:
Memory:
Soundcard:
PSU: Chicony AC Adapter
Default 02-05-2017, 00:17 | posts: 3

Sorry to bother again, but whether I do it with my wifi on or off, when I do the Update Driver Software part, I get a message that says "Best software for my device is already installed". How do I properly update the driver without Windows getting in my way? Is completely uninstalling the driver I have now and somehow installing the newer driver I downloaded from Intel a good plan or a bad one?

Last edited by qsxsqsxs; 02-05-2017 at 00:55.
   
Reply With Quote
Old
  (#6)
Agent-A01
Ancient Guru
 
Agent-A01's Avatar
 
Videocard: 1080Ti H20
Processor: i7 5930K 4.7GHz H20
Mainboard: ASUS X99-AU31
Memory: G.Skill 32GB 3200C12
Soundcard: ASUS Phoebus
PSU: EVGA P2-1200W
Default 02-05-2017, 04:22 | posts: 9,409 | Location: USA

You leave wifi off because windows update will download drivers.

You must update the driver by have disk and manually selecting the correct driver if it's not working from search.

So select have disk and browse to that extracted download then select the file igdlh64.inf or something like that inside graphics folder and it will install.

IDK if that link worked for you, not working for me now.

Reposted it
http://www.station-drivers.com/index...d=2615&lang=en

This driver is the newest one available besides some beta ones out there.
   
Reply With Quote
Reply

Tags
acer, download, driver, graphics card, update

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



Powered by vBulletin®
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
vBulletin Skin developed by: vBStyles.com
Copyright (c) 1995-2014, All Rights Reserved. The Guru of 3D, the Hardware Guru, and 3D Guru are trademarks owned by Hilbert Hagedoorn.