Help With Sapphire Support.

lolmannen · **Help With Sapphire Support. -** 05-25-2012, 10:47 | posts: 4

Hi Forum.
This is my problem, i have in the last days started having problems with my graphics card. Artifacts and wierd lines has started appering and i thing my Vga card is broken. Its a hD6970 and i had it just about a year. I bought i when i lived in Hong Kong and i now want to get it repaired. I cant go back to HK just for this but i still have all the recipes and such, but I have no idea how to do so since their webbpage kinde of sucks

Ps. Before i will try and get it fixed i will reinstall my whole pc, windows and such. i have already tried reinstalling older drivers but no success.

Thanks for the help in advanced.

k4sh · 05-25-2012, 12:58 | posts: 78 | Location: Naoned

Last time (and first time btw) i RMA my Sapphire card, i had to fill a support ticket to explain my problem. They reply quite quickly (i mean in two days max for me).
You have to sign in first. They will probably ask you to test few things.
And if the tests cannot help you in any way they will send you an excel sheet to fullfill.

Be warn that as soon that you will have sent you card they will deeply check the board and may reply you that you have damaged it.
They are quite annoying for this.
It happened to me and i had to moan a little to get it replaced (special case according to them).

good luck.

lolmannen · 05-26-2012, 22:06 | posts: 4

But can i ship it to another country since i now live in Sweden, and i bought it in Hong Kong.

Portuogral · 05-27-2012, 03:54 | posts: 117 | Location: V. N. Gaia, Portugal

I had no issues with Sapphire RMAs either.
Anyways, if you bought the card in an actual retailer shop, not an "online only" store and if the card is still on the warranty the store gave, I suggest you to contact the store where you bought and ask if you can send it for RMA. Where I live, when we purchase a component at a store we get 2 years warranty but, I don't know how it works on HK. If the store's warranty is void, then contact Sapphire and ask for a RMA. I'm pretty sure the country where you are shipping the card is not an issue as long as you have the receipts "and such".

k4sh · 05-27-2012, 09:38 | posts: 78 | Location: Naoned

Yeah don't worry for this. You live in sweden and i live in France.
So i guess you will have to send it to czech republic like i had to.
As soon as you will have it sent be prepared for any negative response.
If so just moan as loud as you can and that should do it ..

twtaylor · 05-27-2012, 10:44 | posts: 2,809 | Location: Barrie, ON Canada

Since you bought your card in Hong Kong, they may not honour your warranty. Most warranties are specific to the country or territory you bought the card in. I would have a good read of the warranty terms and conditions first.

Krogtheclown · 05-27-2012, 17:42 | posts: 909 | Location: Illinois

Well Sapphire has been to good to me but they are kinda uninformed also. My 3 7970's is a major flop they will not run in Tri without crashing until AMD address's this problem with their drivers. SO for my hassle's Sapphire told me to sent my cards and they would upgrade them to 3 7970 oc editions, which I did. THis unfortunatley didn't work in my system because the OC cards where over 2 slots in size so I cannot fit 3 cards in on my motherboard now. I not gonna return them because they are worth more money but I might have to water cool them now which really sucks.

lolmannen · 05-27-2012, 18:11 | posts: 4

thx guys. I have now written a Supportticket on their webbpage. I was kinde of worried that they were just going to blow me off. But since K4sh had the same problem I now feel alot better. I will keep you guys updated when i get any info.